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  • Do I need an account to place an order?
    No, you don't! 😊 We've made it easy for everyone to use our services, even if it's just for a one-time delivery. Our "Guest" checkout option allows you to quickly place your order and get your shipment on its way without the need to create an account. Enjoy a streamlined process without any commitment.
  • How do I create an account?
    We offer two types of accounts to best suit your needs. To get started, every customer needs to establish a billing account. Once your billing account is set up, you'll have the option to also create an online account for convenient online ordering and tracking. To create either a billing account only, or both a billing and online account, please contact us by phone at (612) 568-6877 or via email at info@MnDeliverySolutions.com. Setting up a billing account is simple. We'll just need your billing information and agreement to our payment terms. We can also provide our W9 form and assist with setting up ACH payments if you prefer this method. We encourage you to create an account for a smoother experience.
  • How do I place a delivery order?
    We offer multiple convenient ways to place an order. Online Quote Request: Since you don't need an account, a good way to start is filling out the Request Quote button on our website. After filling out the form, we'll email your quote within 30 minutes during business hours, and often much faster! To approve, simply reply to the email. We'll then send a secure online invoice, finalize the order, and provide a tracking number. Phone: You can place an order by calling us directly at (612) 568-6877. Our team is ready to help you during business hours, Monday through Friday from 6 AM to 5 PM, and on Saturdays from 8 AM to 12 PM. For Customers with Accounts: If you have an account with us, you can enjoy an even faster and more streamlined ordering experience. Simply log in to your account on our website to place new orders, access saved addresses and package details, and easily track all your shipments in one place. Unlock these features and make your deliveries flow seamlessly - contact us today to set up your account!
  • Can I place a delivery order in advance?
    Absolutely! Planning ahead is a breeze with MN Delivery Solutions. You can schedule your delivery orders as far in advance as you need – whether it's for tomorrow, next week, or even months down the line. Think of us as your reliable logistics partner, always ready when you need us. Here are some ways our advance ordering and scheduling can benefit you, across our different service types: Scheduled Daily, Weekly, or Monthly Pickups (Perfect for Recurring Needs): Never worry about forgetting your daily mail run, regular inter-office transfers, or weekly supply deliveries again! Set up a recurring schedule, and we'll be there like clockwork. Consider us your dependable logistics alarm clock, ensuring your items are always picked up on time, every time. Pre-Planned Express Deliveries (For Time-Sensitive Shipments): Have a crucial document or package that needs to arrive by a specific date and time? Schedule your express delivery in advance to guarantee timely pickup and prioritized transit. Knowing your urgent shipment is locked in ahead of time provides invaluable peace of mind. Future Event Deliveries (Trade Shows, Events, Product Launches): Planning a conference, trade show, or product launch? Schedule the delivery of your materials well in advance, ensuring everything arrives on-site exactly when you need it. Focus on your event, and let us handle the logistics, ticking one major task off your to-do list early. Personalized Delivery Schedules (Tailored to Your Unique Needs): Whether it's a specific day of the week for e-commerce fulfillment pickups or a monthly delivery to a remote location, we can create a customized schedule that aligns perfectly with your operational flow. Just let us know your requirements, and we'll build a plan that works for you. "Set It and Forget It" Convenience: Once your advance order or recurring schedule is set up, you can relax knowing your deliveries are taken care of. No need for last-minute rushes or frantic calls – simply trust us to execute your pre-arranged shipments seamlessly.
  • How can I track my delivery?
    We keep you informed every step of the way. You will receive email (or text, upon request) notifications when your order is confirmed, picked up by our courier, and successfully delivered. For comprehensive tracking of all your orders, creating an online account is highly recommended. Should you have any inquiries, our dedicated customer service team is just a phone call away. With MN Delivery Solutions, you can be confident your delivery is secure and on track.
  • What is your service area?
    Our headquarters are located in Minneapolis, MN, and we also have a satellite office in Phoenix, AZ. This allows us to offer comprehensive delivery solutions in the following regions: Minneapolis-St. Paul Metro Area: We provide a full range of services within the Twin Cities and surrounding suburbs. Minnesota and the Upper Midwest: We offer delivery services throughout the state of Minnesota and the broader Upper Midwest region. Phoenix, Arizona Metro Area: Our satellite office enables us to provide Same Day and Scheduled & Routed services in the Phoenix area. While our primary service areas are the Minneapolis-St. Paul region, Minnesota, the Upper Midwest, and Phoenix, we can often accommodate deliveries to other locations through our dedicated driver services and growing network of delivery partners across the country. To determine the best delivery solution and pricing for your specific location, please contact us. We're happy to discuss your needs and explore how we can assist you.
  • Do you have physical locations for drop-off or pickup?
    Yes, we do have physical locations that can potentially be used for drop-off or pickup. However, our primary service model focuses on convenient pickup and drop-off directly at our customers' sites. If you require a drop-off or pickup at one of our locations, please contact us in advance to make arrangements and schedule a specific time. This ensures that our team is available to assist you.
  • How is the cost of my delivery calculated?
    The cost of your delivery is determined by a variety of factors to ensure fair and accurate pricing based on your specific needs. These key elements include: Distance: The travel distance between the pickup and delivery locations is a primary factor. Longer distances will naturally incur a higher cost. Weight and Size: The weight and dimensions of your package(s) influence the cost, as larger and heavier items may require more resources and specialized handling. Delivery Speed: The urgency of your delivery impacts the price. Our different service levels (e.g., 4 Hour, Same Day) are priced accordingly, with faster options typically costing more. Type of Service: We offer specialized services that may have different pricing structures due to specific requirements: General Courier Service: Our standard delivery option for everyday items. Medical Courier Service: For sensitive medical deliveries, including those requiring HIPAA compliance and Bloodborne Pathogen Certification, specialized handling and protocols are factored into the cost. Legal Courier Service: For secure and time-sensitive legal document deliveries, pricing may reflect the chain of custody and urgency. Asset Retrieval: The complexity and security requirements of retrieving assets can influence the cost. Junk Removal: Pricing for junk removal services is typically based on volume, weight, and disposal fees. Vehicle Type: The type of vehicle required to safely and efficiently transport your items also affects the cost: Car/SUV: Suitable for smaller, lighter deliveries. Cargo Van/Sprinter Van: For larger items or multiple packages. Box Truck: Necessary for very large, bulky, or palletized goods. To get an accurate quote for your specific delivery needs, we encourage you to fill out our quote request form. . Providing detailed information about your shipment will allow us to calculate the most precise cost.
  • What payment methods do you accept?
    We offer flexible payment options to suit your needs: One-Time Delivery Orders (Guest Account): For single delivery orders placed without an account, we require payment by credit card. We accept all major credit card providers. Established Billing Accounts: For customers with a billing account, we accept several payment methods: ACH (Electronic Funds Transfer) Direct Deposit Credit Card (all major cards accepted) Checks (while accepted, we encourage the use of electronic payment methods for faster processing). Regardless of whether you are placing a one-time order using our Guest account or have an established billing account, all invoices are sent securely online and can be conveniently paid online through our secure payment portal.
  • What types of delivery services do you offer?
    We offer a comprehensive range of delivery solutions to meet your needs. You can explore all our services in detail on our dedicated Services page: Our key services include: Same Day Delivery: For urgent shipments that need to arrive quickly. Medical Courier: Secure and compliant transportation for medical specimens, pharmaceuticals, and equipment. Routed & Scheduled: Reliable and cost-effective delivery for recurring needs. Interoffice & Mail Courier: Efficient transport of documents and mail between offices or locations. Expedited Delivery: Faster than standard delivery for time-sensitive shipments. Custom Courier Solutions: Tailored delivery services designed to meet your unique requirements.
  • Do you offer expedited or rush delivery?
    Yes, we offer several options for expedited and rush deliveries, depending on your needs: Routed & Scheduled Orders: When we work with you to create a Custom Courier Solution, we can incorporate various expedited options, including timed pickups, direct delivery, dedicated couriers, and more, tailored to your specific requirements. On-Demand Orders: Our on-demand expedited services fall primarily under our Same Day Delivery. If you place your Same Day Delivery order by 12 PM, we can typically still fulfill it within the same day. For orders placed after 12 PM, our 4-Hour Service is often the fastest option available. For urgent needs requiring even faster delivery, we offer 1-Hour and 2-Hour Services, which are subject to courier availability at the time of your request.
  • Do you offer temperature-controlled delivery?
    Yes, we offer temperature-sensitive transport solutions for items like lab specimens and other products requiring specific temperature ranges. While we do not operate refrigerated vehicles, we have extensive experience in maintaining required temperatures using insulated coolers and best practices. Typically, temperature-controlled delivery is integrated into our Custom Courier Solutions, allowing us to tailor the approach to your exact needs. We can either provide appropriate coolers or utilize your own specialized equipment to ensure your items are transported within the necessary temperature range. For example, we've designed specialized storage solutions for clients with unique temperature requirements, such as a storage room maintained within 3 degrees of 42°F. Contact us to discuss your specific temperature-controlled delivery needs and how we can create a customized solution for you.
  • Do you handle fragile or sensitive items?
    Yes, we have extensive experience and take great care in handling fragile and sensitive items. Our team is trained in proper handling techniques and we utilize appropriate packaging materials and secure transportation methods to ensure your delicate items arrive safely and intact. Please provide specific details about your fragile or sensitive items when placing your order so we can take the necessary precautions.

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